SFImpl2: Digital Commerce Communities
Interactive Knowledge & Community Building
Project Scope
A large networking solutions provider in North America required a multi-lingual, intuitive interface for complex data organization.
Modules Involved
Revolutionizing customer engagement through custom communities
We engineered a custom-branded, scalable solution using Lightning Community Builder to provide interactive content and localization for global markets.
Advanced Knowledge Management
Complex technical articles organized for easy searchability.
Engagement Engine
Social interactions (Likes/Comments) for direct feedback loops.
Community Localization
Integrated regional nuances into the user journey.
Bulk Uploders
High-efficiency utilities for simultaneous document uploads.
Business Benefits and Outcome
Delivering a premium brand aesthetic through Salesforce Lightning Communities.
Reduced Tickets
Customers find and discuss solutions independently.
Better Content
Article quality improved via direct social feedback.
Operational Speed
Bulk-upload utility accelerated go-to-market speed.
Market Expansion
Localized digital excellence in regional markets.
"This project transformed a tedious manual process into a streamlined administrative task, accelerating undocumented content publication by 300%."